Shipping policy
Orders are sent via Australia Post. You will be able to view your order details through our website with the tracking number.
30 Minutes Fix will make all reasonable efforts to have the Goods delivered to the Customer or its designated agent as agreed between the parties pursuant to the Order on or before the estimated delivery date 30 Minutes Fix is not liable for:
(i) Any failure to deliver; or
(ii) Delay in delivery for any reason; or
(iii) Any damage or loss due to unloading or packaging; or except to the extent that such damage was caused by the negligent act or omission of 30 Minutes Fix, including such damage to property caused upon entering premises to deliver the Goods.
(iv) You acknowledge that any delivery date prescribed under the order or 30 Minutes Fix is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.
Lost or Damaged Item
In the event that any items are lost or damaged during transit, please get in touch with us via our Contact Us Page.
If your order has taken longer than 15 Business days we will issue a refund.
Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out.
- We are not responsible for items sent to an incorrectly supplied address.
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.