3 articles in this Topic

Repair Warranty 

We at 30 Minutes Fix, offers One Year Warranty on all our repair services. We use top quality spare parts for our repairs. We source our parts from reputed Australian suppliers giving us edge over our competitors. If incase the replaced spare part fails to work given that there is no external force or damage been done, then it will be covered under warranty. Warranty Is exclusive to the parts used to repair customer's device. Warranty covers the cost of parts and labour used to fix your device.

The following items are specifically excluded from the Warranty

• Any subsequent accidental damage to the device after we have completed your repair
• Operational or mechanical failure of the device (or part thereof) caused by an unexpected or unintentional external event (e.g. dropping the device or placing undue pressure and/or force on the device as a result from mishandling)
• Water/liquid damaged phones
• Any software related issues
• Faults not relating to the original repair done (e.g. if we replace the charging port the warranty would not cover a faulty power button)
• Loss of data (always ensure you backup your device before getting your device repaired)
• Subsequent repair or inspection by a third party
• Any pre-existing issues that were evident prior to the original repair
• Any issues or problems relating to phone features and functions that we were not able to verify as being fully operational prior to our repair (for example, because the device was not charged, or the passcode to the device was not provided)
• Jailbroken devices
• A non-working, damaged or severed home button/bio-metric/touchID scanner
• Batteries are classified as a consumable item and are not covered under the 1 year warranty. 30 Minutes Fix will however provide a 6 month warranty on battery replacements.
• Screen protectors are classified as a consumable item and may get damaged or chipped in daily use, and are not covered under the warranty.

Effective as of April, 2020.

Refurbished Devices Warranty

Our warranty covers any manufacturing faults, both software and physical that may occur with your device. Please note: This does not cover any damage that is caused by mishandled use or liquid damage. Unauthorised third party repairs will void your warranty.

The length of the warranty period is 6 months from the purchase of the device..

30 Minutes Fix EXTENDED WARRANTY -

30 Minutes Fix extended warranty offers an additional 6 months of warranty coverage on your newly purchased Device. The extended warranty period offers the same coverage as our standard warranty, but for an additional 6 months so you can have peace of mind knowing that you are covered.

To purchase an extended warranty, simply add 30 Minutes Fix Extra Care before purchasing your device, it's that easy!

NEED TO CONTACT US ABOUT YOUR WARRANTY?

If you are having any issues with your device please get in contact, our friendly support staff are always ready to assist with any questions you have on 30 Minutes Fix Support.

Product Warranty